CompliQuest

Course Overview

In daily customer interactions, sales staff inevitably come into contact with personal data, often without realizing it. This module helps employees recognize those moments and learn how to handle data lawfully and responsibly, using real-world examples of both good and bad practices, not theory, but rather practical situations they face on the job.

The training addresses common real-life questions: Can a customer be added to a loyalty program without consent? What must a data processing notice include when displayed in-store? What rules apply when handling an order? These everyday scenarios often go unnoticed yet can lead to data breaches or loss of customer trust.

A strong focus is placed on distinguishing between proper and improper handling. For example, writing down personal data on unsecured paper, unauthorized access to other customers’ information, or sharing data with someone not authorized to receive it. The goal is to equip employees to communicate safely and lawfully at every stage, from in-store inquiries and product pickups to handling complaints or running promotions.

This training builds practical skills that employees can apply immediately, with clear guidance on what is allowed, what is not, and what to do in the event of a data breach.

Who is this course for?
This course is ideal for all employees who, as part of their job, come into contact with customers and their personal data, regardless of which stage of the sales process they are involved in:

1. Sales staff in physical stores – who interact with customers daily, issue receipts, respond to inquiries, and keep records.
2. Customer support employees – who handle customer requests and questions via phone, email, or chat. 
3. Online sales teams – who manage orders, deliveries, and communication through websites and e-commerce platforms.
4. Store and sales team managers – responsible for overseeing operations and guiding staff in proper procedures.
5. Store and sales team managers – responsible for overseeing operations and guiding staff in proper procedures.
6. All employees who come into contact with customers – since every employee who accesses personal data is responsible for its lawful and secure processing.  

Modules

• GDPR in the Sales Department– Through simple, everyday examples, participants will learn how to identify personal data in a sales context, how to process it correctly, and what to do when a mistake happens. The module covers real-world situations, including in-store communication, recording inquiries, providing delivery information, and handling invoices. Participants will also learn how to respond appropriately in case of an error or incident, ensuring transparency and customer care in all processes.