Can sales teams cold-call or cold-email under GDPR?

B2B cold emailing may be permissible under legitimate interest in some EU jurisdictions, but B2C requires prior consent. Cold calling rules vary by country. In all cases, you must provide identification, state your purpose, and offer an opt-out mechanism.

How should sales handle a customer data deletion request?

Stop processing immediately, remove the customer from all sales databases, CRM systems, and mailing lists within 30 days. Notify any third parties who received the data. Document the request and your actions. Retain only data required by law.

Will I receive a certificate upon completion?

Yes! Upon successfully completing the course and passing all assessments, you'll receive a verified certificate of completion that you can share on LinkedIn or include in your resume.

How long do I have access to the course?

Once purchased, you receive 12 months of access to all course materials. This includes all video lessons, downloadable resources, and any updates published during that period.

Bestseller

GDPR Compliance for Sales Teams

GDPR compliance for sales teams - consent rules, loyalty programs, order handoffs, and customer data requests. Real mistakes and clear guidance.

★ 4.5 · 76 reviews2 lessons · 0.2hCertificate · 12 languages

Course overview

Inside this course.

This course covers GDPR compliance for sales professionals who handle customer data daily. You'll learn the rules for collecting customer consent during the sales process, how to manage loyalty program signups compliantly, and how to handle order and customer data handoffs to other departments. The course covers how to recognize and respond to customer data requests (access, deletion, correction) and what to do when you notice a potential data incident. Includes real examples of common sales mistakes and how to avoid them.

Learn GDPR for sales: consent rules, loyalty sign-ups, order handoffs and customer data requests. See real mistakes and clear rules. For sales staff handling customer information daily.

Built for compliance teams who need procedures that survive audit, not just theory. You'll work through 2 structured modules and 2 lessons (~0.2h) with downloadable templates and finish with a verifiable certificate of completion you can list on LinkedIn the same day.

What you'll learn

Outcomes, not just knowledge.

Best fit for

· Compliance leads, DPOs, risk managers
· Teams operationalizing this regulation
· Anyone who needs depth, not awareness

Collect customer consent correctly during sales
Manage loyalty programs in compliance with GDPR
Recognize and respond to customer data requests
Identify and report potential data incidents

Curriculum

Modules with 2 lessons.

Video, downloadable templates, and a workshop in every module. Updated quarterly.

Last updated · May 2026

01GDPR in Sales

How we build courses

Built by a team, not one person.

Every course is co-authored by working practitioners and reviewed by external auditors. We update content quarterly so what you learn matches what regulators are enforcing.

Privacy lawyers

EU & UK qualified, IAPP-certified.

Practicing DPOs

Active DPOs at fintechs, healthtechs, public sector.

Compliance officers

Operationalizing compliance programs day-to-day.

Auditors & reviewers

Big-4 alumni who keep us honest.

Reviews · 76

From the people who finished it.

4.5

★★★★★

76 ratings

★★★★★

Finally a compliance course that gets to the point.

I've taken three courses on this regulation. This is the only one that actually shows you the workflows. The templates alone were worth the price.

Marta K. · Compliance lead, fintech

★★★★★

We rolled it out to the whole team.

The teaching style is exactly what compliance training has been missing. We bought 12 seats. Best money we spent in Q1.

Jonas H. · Head of Legal, SaaS

★★★★★

Saved us during a real incident.

Two weeks after finishing the course, we had to apply exactly what we learned. The runbooks and decision trees made it so much easier under pressure.

Amélie D. · Privacy counsel, healthcare

★★★★☆

Dense — in the best way.

Not a beginner course. If you already know the basics, this fills in every gap you didn't know you had. Quizzes are challenging.

Klaus M. · Compliance lead, manufacturing

FAQ

Common questions.

Anything else? Send us a note.

Sales teams must understand the legal basis for processing prospect and customer data, obtain proper consent for outreach, handle CRM data securely, respond to data subject requests, and ensure compliant data handoffs between marketing and sales.

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Bestseller

GDPR Compliance for Sales Teams

GDPR compliance for sales teams - consent rules, loyalty programs, order handoffs, and customer data requests. Real mistakes and clear guidance.

★ 4.5 · 76 reviews2 lessons · 0.2hCertificate · 12 languages

Course overview

Inside this course.

Learn GDPR for sales: consent rules, loyalty sign-ups, order handoffs and customer data requests. See real mistakes and clear rules. For sales staff handling customer information daily.

What you'll learn

Outcomes, not just knowledge.

Best fit for

· Compliance leads, DPOs, risk managers
· Teams operationalizing this regulation
· Anyone who needs depth, not awareness

Collect customer consent correctly during sales
Manage loyalty programs in compliance with GDPR
Recognize and respond to customer data requests
Identify and report potential data incidents

Curriculum

Modules with 2 lessons.

Video, downloadable templates, and a workshop in every module. Updated quarterly.

Last updated · May 2026

01GDPR in Sales

How we build courses

Built by a team, not one person.

Every course is co-authored by working practitioners and reviewed by external auditors. We update content quarterly so what you learn matches what regulators are enforcing.

Privacy lawyers

EU & UK qualified, IAPP-certified.

Practicing DPOs

Active DPOs at fintechs, healthtechs, public sector.

Compliance officers

Operationalizing compliance programs day-to-day.

Auditors & reviewers

Big-4 alumni who keep us honest.

Reviews · 76

From the people who finished it.

4.5

★★★★★

76 ratings

★★★★★

Finally a compliance course that gets to the point.

I've taken three courses on this regulation. This is the only one that actually shows you the workflows. The templates alone were worth the price.

Marta K. · Compliance lead, fintech

★★★★★

We rolled it out to the whole team.

The teaching style is exactly what compliance training has been missing. We bought 12 seats. Best money we spent in Q1.

Jonas H. · Head of Legal, SaaS

★★★★★

Saved us during a real incident.

Two weeks after finishing the course, we had to apply exactly what we learned. The runbooks and decision trees made it so much easier under pressure.

Amélie D. · Privacy counsel, healthcare

★★★★☆

Dense — in the best way.

Not a beginner course. If you already know the basics, this fills in every gap you didn't know you had. Quizzes are challenging.

Klaus M. · Compliance lead, manufacturing

FAQ

Common questions.

Anything else? Send us a note.

Related courses

Continue your compliance track.

Browse all →

GDPR Masterclass: Building a Culture of Compliance

Master GDPR compliance from data principles to breach response. A comprehensive course with templates, case studies, and certification.

★ 4.745 lessons

PDPL compliance essentials

Navigate Saudi Arabia's Personal Data Protection Law - consent requirements, cross-border transfers, breach response, and data subject rights.

★ 4.513 lessons

AI Act: Prohibited Uses

Understand EU AI Act prohibited practices - social scoring, biometric identification, emotion recognition, and manipulation. Know what AI uses are banned.

★ 4.618 lessons

AI Act Compliance for Developers

EU AI Act compliance for developers - risk classification, technical documentation, quality management, and conformity assessment. Build compliant AI.

★ 4.623 lessons

Get this course for your team.

Request access →See plans

GDPR Training for Sales Teams